Troubleshooting your results

Before being added to our online performance database, every 3DMark and PCMark score is validated to ensure it is an accurate measure of the system's performance and has not been affected by other factors.

Invalid results are usually unsuitable for making comparisions between hardware, are not shown on Futuremark leaderboards and cannot be used to enter the benchmarking contests we run from time to time.

This page lists the more common reasons why scores get marked as invalid and helps you fix the problems that prevent you from submitting valid scores.

  • Graphics driver is not approved

    This message is displayed if your benchmark result was obtained using a set of graphics card drivers that are not (yet) approved by Futuremark.

    In order to ensure that drivers do not breach our Driver Approval Policy, Futuremark tests video drivers and validates the results. Drivers are sent for testing and approval as soon as they are published. This process takes normally no more than 3-4 working days after driver release. Any results uploaded during this time initially shows as "not approved" but will turn to approved results when the driver approval process is complete for the specific driver version - you do not need to do anything, your result will transform into approved result in time.

    Results obtained using beta, "hotfix" or otherwise non-WHQL drivers will also show this message and normally non-WHQL drivers are not approved for use with our benchmarks unless specifically requested by the graphics card vendor.

    If there are no WHQL certified drivers yet for your video card/chip - usually if you buy your hardware as soon as it becomes available - you will have to wait until the first WHQL approved drivers with support for your card are made available for valid results. You can benchmark even with beta drivers - the results just won't be shown as valid and the result page will show that the drivers are not approved.

    More information on driver approval and currently approved drivers.

  • Processor is not recognized / Graphics card is not recognized.

    This message appears when we cannot identify the hardware in your system. The most likely cause is either that your hardware is very new or quite rare.

    First, make sure you have the latest SystemInfo module installed. This is a common component used in many Futuremark benchmarks to identify the hardware in the system being tested.

    If your processor or graphics card is still not recognized, add a link to your result and the details of your processor or graphics card to this support page. We will then update our database and your hardware will be shown correctly.

  • The physics score is invalid as PhysX GPU acceleration was used.

    This message means your 3DMark Vantage benchmark run used PhysX GPU acceleration, running PhysX on the NVIDIA video card instead of on the CPU. You can fix this issue by selecting "Disable PPU" in the benchmark settings or by disabling GPU PhysX in the NVIDIA driver options, and then re-running the benchmark.

  • Benchmark tessellation load modified by AMD Catalyst driver, result invalid.

    This message appears when 3DMark 11, 3DMark Sky Diver or 3DMark Fire Strike is run on ATI/AMD video cards using non-default Tessellation Controls in the AMD Catalyst control panel.

    This approved method for benchmarking ATI/AMD DirectX 11 video cards with 3DMark 11 and 3DMark is to use the default AMD Catalyst control panel setting "AMD Optimized".

    To correct this error, return Tessellation Controls to the default setting in the AMD Catalyst control panel and re-run the benchmark.

  • Unable to verify AMD Catalyst tessellation setting, result invalid.

    This message appears when 3DMark 11, 3DMark Sky Diver or 3DMark Fire Strike is run on ATI/AMD video cards and the benchmark run was done with too old SystemInfo module and there is no way to verify if AMD Catalyst Tessellation Controls were modified for the benchmark run. Most likely the result is comparable with other scores, but there is unfortunately no way to tell.

    This error should appear only with old benchmark results submitted prior to the introduction of Futuremark SystemInfo 4.2. To correct the problem, update SystemInfo module to the latest available and re-run benchmark. Download the Latest SystemInfo installer.

  • This result is invalid as Virtu MVP HyperFormance was enabled. Please uninstall Virtu MVP completely and re-run the benchmark.

    This message can appear only with motherboards that support Lucidlogix Virtu MVP HyperFormance technology. HyperFormance modifies the rendering in Futuremark benchmarks in a way that makes the score unsuitable for comparing system performance with results that do not use it. You should uninstall Virtu MVP completely and re-run the benchmark to get a score that can be used for comparisons.

    Scores obtained with Virtu MVP present in the system are not accepted for Futuremark Hall of Fame and cannot participate in any benchmarking contests run by Futuremark.

  • SystemInfo scanning was not enabled for this benchmark run. Please enable SystemInfo from benchmark settings and run re-run the benchmark.

    This means that SystemInfo module was disabled for the run, most likely on purpose. Results can't be validated without the SystemInfo data that describes the hardware configuration and system settings used.

  • There was a problem reading the Futuremark SystemInfo data. Please contact Futuremark Support and include a link to this result.

    This message should generally never happen but if it comes up, it means that the data gathered by SystemInfo module is somehow corrupt and we couldn't properly parse it. Assuming you have not actively tampered with the SystemInfo scan data in the result file, you should definitely report this error to Futuremark Support and include a link to the result so we can investigate what is causing it to happen with your result.

  • Non default settings were used in benchmark. Score could not be calculated.

    This warning means a required test was not included in the benchmark run. 3DMark and PCMark only return an overall score when using one of the default benchmark presets. You can use sub-scores (Graphics, Physics etc.) for comparisons but you must take into account the modifications done to the settings and how they alter the test workload.

  • Non default settings were used in benchmark. Result is not comparable to other results.

    This warning is shown when you run the benchmark using custom settings. 3DMark and PCMark Advanced and Professional Edition benchmarks offer a wide range of options to customize a benchmark run for detailed investigation of system performance. Results from such custom runs are not comparable with results from other systems, however, unless the exact same settings are used in both cases.

    Usually custom settings are used for investigating how the performance of a single system changes when varying the benchmark load. For this purpose, comparison is still possible by directly comparing scores from individual tests, such as the Graphics Score and Physics Score in 3DMark 11 for example.

  • Time measuring inaccurate

    This message indicates funny business with the system clock during benchmark run. In most cases, this means that, no, you cannot cheat in 3DMark by adjusting Windows timers during the benchmark run or otherwise tampering with the measurements done by the benchmark. If this message persists and you have not done anything out of the ordinary, it may indicate a hardware issue with the real time clock in your system or the presence of a background program that somehow twists the time-space continuum of your operating system in such a way that this anti-cheat detection is tripped.

  • Result is invalid

    This message appears if your result was otherwise deemed invalid. Usually this indicates a corrupt or tampered result file or tampered benchmark executable. If the problem persists, contact Futuremark support with as much detail as possible.