PCMark 10 Support

PCMark 10 FAQ

  • Photo test randomly fails to complete on older AMD A4/A6 APUs

    This is due to the hardware in question being so slow that a video driver TDR timeout can trigger and unfortunately the test cannot continue even as the video driver recovers from the TDR, so eventually the test times out and no score is obtained. A workaround is to increase the TDR delay in Windows Registry - https://docs.microsoft.com/en-us/windows-hardware/drivers/display/tdr-registry-keys. Alternatively you can just try to run the benchmark again until the test passes.

  • I'm having problems with the Video Conferencing test failing to run. I have an AMD GPU in my system. Help?

    We have seen this issue in our own testing. It appears that some AMD video drivers have problems playing back hardware-accelerated video. If this happens even with the latest available drivers for your hardware, then the workaround is to revert to the AMD Radeon Crimson Edition 17.2.1 drivers. Using a different monitor may also help with some hardware configurations.

  • Video Conferencing test fails and above doesn't help or it does not apply because I do not have AMD graphics card?

    Ensure that your system has a working Windows Media Player present as the test uses Microsoft Media Foundation. If using unsupported Windows "N" or "KN" versions without media player, install the Media Feature Pack from Microsoft or switch to a supported OS version. Windows 10 Media Feature Pack - Windows 8.1 Media Feature Pack - Windows 7 SP1 Media Feature Pack

  • The main PCMark 10 benchmark completed, but I got a score of zero. What's wrong?

    A score of zero means that one or more tests failed to run correctly. Please send our Support team the PCMark 10 log file from your Documents/PCMark 10/ folder so we can help you figure out the problem.

  • Is PCMark 10 compatible with Windows 10?

    Yes. Note that Windows 10 N/KN versions are not supported unless you install the Media Feature Pack.

  • Is PCMark 10 compatible with Windows 8 / 8.1?

    Yes, PCMark 10 is compatible with Windows 8.1. It should also run on Windows 8, but we strongly recommend updating to Windows 8.1. Note that Windows 8/8.1 N/KN versions are not supported unless you install the Media Feature Pack.

  • Is PCMark 10 compatible with Windows 7?

    Yes, PCMark 10 is compatible with Windows 7 SP1 64-bit. Note that Windows 7 SP1 N/KN versions are not supported unless you install the Media Feature Pack.

  • Can I compare scores from PCMark 10, PCMark 10 Express and PCMark 10 Extended?

    No. Scores from PCMark 10, PCMark 10 Express and PCMark 10 Extended are not comparable. Each benchmark contain a different set of workloads to represent different use-cases.

  • Why doesn't PCMark 10 have a Storage test like PCMark 8?

    A dedicated Storage benchmark that improves on the PCMark 8 test is in development and will be added to PCMark 10 in a future update.

  • Why doesn't PCMark 10 have an Applications benchmark like PCMark 8?

    An updated and improved Applications benchmark for PCMark 10 is in development and will be added to PCMark 10 in a future update.

  • Can I test Battery Life with PCMark 10?

    A new battery life test for PCMark 10 is in development and will be added to PCMark 10 in a future update.

  • Where can I find more information about the tests?

    Our PCMark 10 Technical Guide contains detailed descriptions of each test workload and explains how the scores are calculated.

  • I'm an editor for a website that reviews PC hardware.
    Can I have a copy of PCMark 10 to use in my reviews?

    We are happy to provide established press publications with complimentary Professional Edition benchmarks. To request a PCMark 10 press key, please contact us at press@futuremark.com and include your full name, job title, publication, and the country in which you are based.